Terms of Service
Thank you for choosing Maid Clan Referral Agency! Please look over the terms below. We’re excited to get going in providing you with excellent service.
Terms and Conditions
Labor Hour
A labor hour is defined as one hour of labor performed by one cleaning professional. Example: 4 LABOR HOURS. If the fee is $60 per labor hour, and a team of 2 completes the job in two hours, that would be $240 total. The same is if a single cleaner completes the job in 4 hours, the fee is still $240. In both examples, 4 labor hours were expended. Having 2 cleaners or 1 cleaner DOES NOT affect the final price, only the time occupying your home.
There is a 3-labor hour minimum for any job, except a 2-hour minimum for weekly/biweekly service. Billable time may include loading and unloading supplies & equipment from a vehicle. If you have any questions regarding labor hours or billing procedures, please call the office prior to your scheduled cleaning.
Time limit for your cleaning
A time limit is defined as the maximum amount of time pre-approved for cleaners to work, stated in labor hours (see above.) Because we quote one-time jobs sight unseen your job could take more than the estimated maximum approved time budgeted for your job. Please note that cleaners will not go over your time limit without your approval, so keep your phone on you! If we try to call for an extension, due to condition or other circumstances and are unable to reach you, the cleaners will have to stop at the max budgeted time, even if the job is not finished to respect your price limit. For flat fee jobs, if the condition of the home requires more extensive cleaning than what average cleaning standards require, your cleaner may propose a new flat fee or convert your job to an hourly rate in order to perform the service without exceeding your approved rate.
If you request less time than the recommended estimate
The estimates we provide are based on average industry times for your sq ft or rooms. If you opt for less cleaning time than what we recommend, by booking hourly service instead of the flat fee, the cleaners may not be able to get to everything. They will work off your list of priorities and get as far down the list as possible.
48 Hour Cancellation/Reschedule
Cancellations require 48 hours advance notice to avoid a 25% of amount booked cancellation fee. Any appointment cancellation not made before 4:00pm the business day before the appointment will be charged the FULL cleaning price.
Please consider how late cancellations may negatively impact the cleaning professionals earning potential for the day. Without enough notice, it’s difficult for us to find replacement cleanings.
Accessibility & Lock Out
Please ensure cleaners have full access to the premises on the day of your scheduled cleaning (this includes access to running water and electricity, being able to complete the job without interruption from other service providers in the home, and beloved pets are not in the way of the cleaning, etc). In the event they arrive for your scheduled cleaning and find themselves unable to access the home or unable to clean, you will be charged the full cleaning price. Again, please consider how this would also impact the cleaning professionals earning potential for the day. The cleaning time begins once cleaners arrive. Any wait time will be included in the billable time. The arrival time is a window of time, given to you at the time of booking.
Final Walk-thru
For one-time cleanings, we recommend that you meet the cleaners in the home at the end of the cleaning to do a final walk through. In this walkthrough, you can make sure that everything has been completed to your liking, and if additional time is needed then you can give that permission at that time. If you cannot do a final walk through, cleaners may not have the opportunity to adjust or correct items of concern in a timely manner which is not ideal for time-sensitive cleanings (cleaning before a party, cleaning before a landlord’s final walk thru, etc). All flat rate cleanings have a 100% satisfaction guarantee if you are unsatisfied with a cleaning but most be reported within 48 hours from booking appointment. Any reach outs after 48 hours will not be subjected to our 100% satisfaction guarantee.
For hourly service, job fees are calculated based on cleaning time expended; therefore, we have a no refund policy. If you find that more cleaning is needed, we can easily schedule more cleaning time. Please note that if you are not satisfied with your cleaning, the first step is to request a revisit with your cleaning professional to allow them the opportunity to learn and address your concerns. Cleaning professionals take much pride in their work and customer satisfaction.
Cleaning Satisfaction
Most problems can be resolved before they even happen by talking to the domestics and specifying what needs to be done. Additionally, we always request that you check the work when the service is finished. If there is a problem and the domestics have already left, you can call our office and we will request the domestics to work it out directly with you. The domestics are responsible for any guarantees of their work and the choice of a refund is solely upon them for what they believe is fair. If the domestics agree to a refund, the refund will be sent back from their distributed pay. We bill by the percentage of the job and do not provide refunds. If you are unable to reach a resolution with your cleaner, another cleaner can be arranged for you. That is the beauty of working with a Referral Agency.
Please be advised that our cleaning personnel are unable to attend to any areas exceeding a height of 6 feet or those necessitating the use of a ladder. Areas exceeding this height requirement will not be serviced due to safety considerations.
Discounts
Discounts cannot be combined.
Credit Card Authorization Hold
There will be a pre-authorization credit card hold 48 hours before your scheduled appointment for the amount of service. This credit card hold is NOT a charge and based on where you bank, this can appear as a charge, but it is not. If a card fails, we will contact the client to update it. If we do not get an updated card, then the job will be canceled. The authorization hold will be released if a client chooses to cancel services and will appear back in your bank in 3-5 business days.
Payment is due at the time services are rendered.
We accept Visa, Mastercard, American Express and Discover. Credit cards on file will be charged by our office. You will receive an invoice the business day after your cleaning is completed via email.
Independent Cleaning Professionals
Maid Clan Referral Agency is not the employer of the domestic worker it referred to you. The Domestic workers work to their own schedule, utilize their own acquired knowledge to complete jobs and provide their own transportation. Depending on the needs of the customer, supplies, and equipment are provided by either the customer or the worker. The workers provide professional domestic services, as requested by the customer, at the lowest possible cost.
Permanent Domestic Referral Placement
A client can hire an independent cleaner for permanent domestic referral placement and work directly with the cleaner, without going through Maid Clan Referral Agency. If you wish to do so, we can send additional information. There is a $1000 fee for the services of securing a domestic helper/employee. Soliciting a cleaner for private placement will result in a placement fee.
Keys
Maid Clan Referral Agency does not accept possession of your house key and will not be able to track it or retrieve it from your cleaning professional. We can relay any instructions on the method of entry. If you have a lock box on site, please provide the code for your client file notes.
Uncontrollable natural events
Please keep in mind that residential cleaning has some unpredictable circumstances such as vehicle accidents on the road or health emergencies with the cleaning individual that may lead to last-minute rescheduling in rare instances. It may be best to schedule your cleanings in advance of having an event or turning over a property. We are not responsible for any outcomes resulting from an emergency reschedule due to the cleaner’s inability to work.
Right to Refuse Service
We reserve the right to refuse service for any reason. Some reasons include: property or condition of the home is not as described by the client, cleaning job requested not as described by the client, cleaners feeling uncomfortable with the job site, client or pets. Please keep aggressive or overly friendly pets in a safe area.
Right to Reschedule
In order to respect all clients’ schedule, if your cleaning requires much more time than discussed, we reserve the right to schedule the additional cleaning time for a different day.
Website Terms Of Service & Privacy Policy
1. Terms
By accessing this website, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws, and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
2. Use License
Permission is granted to temporarily download one copy of the materials (information or software) on Maid Clan Referral Agency’s website for personal, non-commercial transitory viewing only. You may not: modify or copy the materials; attempt to decompile or reverse engineer any software contained on Maid Clan Referral Agency’s website; transfer the materials to another person or “mirror’ the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Maid Clan Referral Agency at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
3. Disclaimer
The materials on Maid Clan Referral Agency’s website are provided “as is”. Maid Clan Referral Agency makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Maid Clan Referral Agency does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet website or otherwise relating to such materials or on any sites linked to this site.
4. Limitations
In no event shall Maid Clan Referral Agency or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Maid Clan Referral Agency’s Internet site, even if Maid Clan Referral Agency authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Revisions And Errata
The materials appearing on Maid Clan Referral Agency’s website could include technical, typographical, or photographic errors. Maid Clan Referral Agency does not warrant that any of the materials on its website are accurate, complete, or current. Maid Clan Referral Agency may make changes to the materials contained on its website at any time without notice. Maid Clan Referral Agency does not, however, make any commitment to update the materials.
6. Use Of Subcontractors
Maid Clan Referral Agency holds the right to use subcontractors to perform cleanings and tasks. All contractors go through the vigorous recruiting process including, but not limited to, a criminal background check and interview.
7. Links
Maid Clan Referral Agency has not reviewed all of the sites linked to its Internet website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Maid Clan Referral Agency of the site. Use of any such linked website is at the user’s own risk.
8. Site Terms Of Use Modifications
Maid Clan Referral Agency’s may revise these terms of use for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these Terms and Conditions of Use.
9. Governing Law
Any claim relating to Maid Clan Referral Agency’s website shall be governed by the laws of Colorado without regard to its conflict of law provisions.
General Terms and Conditions are applicable to the Use of a Website
Privacy Policy
Your privacy is very important to us. Accordingly, we use this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
We will only retain personal information as long as necessary for the fulfillment of those purposes.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
We will make readily available to customers information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.