How can we help?

Help & FAQs

Getting Started

Do you service my area?

To see what area’s we service, please click on the services tab in the top menu. If you are still unsure what areas we service, please give our office a call at 720-243-2939 and we would be more than happy to help you out :).

Do you bring your own cleaning supplies, products and equipment?

Yes, we do! If you have anything that you’d prefer us to use your products on, just let us know and we will be more than happy too.

Can I request special tasks or extras?

Of course you may! You can click on which special tasks you want when checking out and it will be calculated in your total. If the special task you want is not listed, you can send us a text or email after the booking and we can add it to the cleaner’s list.

How do I book my first appointment?

Maid Clan makes it easy as possible to schedule professional home cleaning services. All you have to do is go to our ‘Booking Page’ and fill in the fields with the number of bedrooms/bathrooms and square footage of your home, select a date and time that works best for you and click book.

 

Pricing & Policies

What if I need to reschedule or cancel my appointment?

If you need to reschedule or cancel an appointment, go ahead and call or text our customer service line at 720-243-2939 or give us an email at hello@maidclan.com.

Please note that we will need a 48 hour notice of any cancellations or rescheduling to forgo our cancellation fee.  There will be a 25% cancellation fee if we are not informed 48 hours before your appointment date and the full cleaning price will be charged if the appointment cancelled on day of.

Trust & Safety

Can I trust my cleaning professional?

We rigorously vet all of our Cleaners, who undergo identity checks as well as in-person interviews so you can definitely rest assure.

Do the cleaning professionals go through a background check?

We rigorously vet all of our Cleaners, who undergo identity checks as well as in-person interviews so you can definitely rest assure.

What is your 100% satisfaction guarantee policy?

Our 100% satisfaction guarantee policy means that if you are unhappy with your cleaning, we will send someone back out there to re-clean your place free of charge!

What is your refund policy?

We have a 100% satisfactory guarantee. If you are not satisfied with your initial cleaning, we will send someone out a second time to re-clean at absolutely no charge! Refunds will only be given if you are still not satisfied after the second cleaning.